FAQs about your appointments and treatment

Is there parking?

There is free parking approximately 100 yards away at Church Piece car park, or on street parking opposite the entrance if available.

Are there disabled facilities?

There are disabled toilets but the treatment room (‘Annie’s room’) is located on the first floor and there is no lift. However, I am available for home visits if necessary.

Do I need to be referred by my GP or Consultant?

No, you can refer yourself, but if you are hoping to claim on your insurance policy, please be aware that some of these may require a GP or Consultant referral.

How long will my appointment last?

The initial assessment will last 1 hour. Further follow up treatments last 30 minutes.

How many sessions do I need?

This will depend on how long you have had your problem and the nature of it. On average the number of sessions is 4 appointments in total but it is up to you how many treatments you want to attend. If acupuncture is used, it is usual to have a minimum of 3 sessions of acupuncture for this to be more effective.

What should I wear?

It is up to you but shorts are normally best if you have a back, hip or lower limb problem, and vest tops are useful for neck, shoulder and arm problems. Loose fitting clothing is recommended generally. Your dignity will be ensured and verbal consent obtained throughout the appointment.

What happens at my first visit?

A thorough history, including any relevant medical history, will be recorded. Please print off and complete the downloadable pre-appointment questionnaire beforehand if possible and bring it with you, as this will help to maximise treatment time. After discussing your problem a detailed physical assessment will be undertaken to enable a diagnosis of your condition. Following this the diagnosis will be discussed including an agreed treatment plan. If you have had your problem for a long time, advice on long-term management can be discussed. Your first appointment will always include treatment. Please note that the initial appointment will be for one condition only: for example, it would not be possible to assess and treat a neck and knee problem in the time available.

What about any medical letters, MRI, or X-ray results?

Please bring these if you have them.

When do I pay for my treatment?

Payment is due immediately after each consultation, either by cheque or cash. Receipts can be provided.

Can I use my Health Insurance?

Please firstly check with your healthcare provider informing them before your initial appointment with me, and establish if you are covered for treatment by my clinic. Your healthcare provider may send a claim form which may need to be signed by your GP. Your health care provider can be invoiced. If an authorisation number for treatment is issued to you by your healthcare provider you should provide this.

Where is the clinic?

Please see the location details on this website. A text message the day before your appointment will be sent confirming date and time of your appointment.

What about a chaperone?

A safe and comfortable environment within this physiotherapy clinic is provided, and you are welcome to bring a friend or relative to act as a chaperone should you desire one. If under the age of 18 years, please note that a chaperone (18 years or older) will be required who may be a parent, carer or someone known to the child and agreed by the family. Please also note that the physiotherapist may feel they would like a chaperone present and would discuss this with you.

What if I need to postpone my appointment?

Please provide at least 24 hours’ notice if you wish to reschedule or cancel your appointment.